Please refrain from shipping item(s) purchased from any pop-up shops operated by retailers or third parties not owned or represented by Egeez unless otherwise specified by the vendor or licensee on the Egeez App. If the vendor or licensee offers a pickup or return address, it will be indicated during checkout under shipping and pickup methods. In such cases, you must initiate a return ticket through the process outlined above, which involves direct communication with the licensee or vendor. We recommend reaching out to their customer care team for return assistance, as policies and discretion may vary.
NEED TO MAKE A RETURN?
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Third-Party Retailers
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HOW TO RETURN
Customer Responsibility
Licensees
For Licensee PageONLINE ORDERS
Licensors
For Licensor PageCustomers are fully responsible for the care and handling of their purchases. Egeez is not liable for any lost, stolen, or damaged items once they are in the customer's possession. It is the customer’s duty to ensure the vendor or licensee is promptly notified of any issues. Failure to communicate with the vendor directly via our system may result in an inability to arrange a refund or credit. Please follow all return steps and policies as outlined to ensure a smooth resolution process.
Refunds will only be processed to the original payment method once the vendor has approved the return and all steps in the Return Journey process are completed. Customers must follow the Return Journey instructions and communicate directly with the vendor to ensure that the ticket is closed successfully. Any delays in completing the required steps or notifying the vendor may result in delays or the inability to receive a refund. Egeez is not responsible for uncompleted return processes or refunds that are pending due to vendor delays or customer non-compliance.
Refunds will only be processed to the original payment method once the vendor has approved the return and all steps in the Return Journey process are completed. Customers must follow the Return Journey instructions and communicate directly with the vendor to ensure that the ticket is closed successfully. Any delays in completing the required steps or notifying the vendor may result in delays or the inability to receive a refund. Egeez is not responsible for uncompleted return processes or refunds that are pending due to vendor delays or customer non-compliance.
Store Pickup and Return Policy
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Refund Policy
Summary of Customer Return Process: Initiating the Return: Customer contacts the Happiness Centre via chat and specifies the issue (wrong item, damaged item, quality issue, etc.). Customer is prompted to upload photos of the item, return label, and packaged item. Return Label: - A return shipping label is generated and sent to the customer. - The customer is instructed to print the label and return the item. Review Process: - The licensee reviews the case based on the provided photos and information. Possible outcomes: - Full Refund - Partial Refund - No Refund In some cases, the licensee may request additional photos for further clarification. Refund Process: - If the refund is approved, it is processed within 3-5 business days. - The customer may receive additional benefits, such as bonus points or discounts (e.g., GEMS in the wallet). Resolution and Support: - If the product does not meet the expected quality or is not as advertised, the Happiness Centre resolves the issue, potentially offering a full refund. - In case of disputes or unresolved issues, customers can escalate their case by speaking to a Happiness Agent. No Refund Cases: - If the item is deemed to be in good condition, a return may be denied. - The customer may still receive bonus points or discounts as compensation. - This process ensures transparency and provides customers with multiple options for resolving their issues while maintaining communication with the licensee and support agents.
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Refund Policy
If we notice an abnormal pattern of return activity or behaviour then we may connect with you about your returns. Any abuse of the return policy can result in the suspension of the account and any associated accounts. If this has happened to you, and you think we’ve made a mistake, please contact our Friends Happiness team and we’ll be happy to review it with you. If your account has been suspended and you need to make a return, please contact our Friends Happiness team before sending any products back. Email: support@egeez.com Egeez's sellers maintain the right to determine, in its sole and absolute discretion, whether you are entitled to a refund and, if so, the amount of the refund you are eligible to receive. Egeez's sellers reserves the right, in its sole and absolute discretion, to refuse to provide a refund or accept your Order for any reason – including, but not limited to, if we deem your Order to be suspicious or fraudulent in any way.
We do not offer store credit or exchanges at this time. However, if you’re unhappy with one of our products, please review the return instructions below.
Oh, Geez! We’re sorry to hear that it’s not working out. If you are not satisfied with your purchase made through the Egeez App, we are happy to let you know that you can return any unwanted products within 30 days from the date of purchase as stated on the app upon checkout. Please note some third-party sellers on Egeez App may not provide returns and it would be clearly mentioned in product page or upon checkout. At Egeez, we try our best to ensure sellers must provide returns for our valued customers. Please also note that, except where required by applicable law, gift cards cannot be refunded or redeemed for cash. Shipping fees and product(s) listed as Final Sale are non-refundable. To return, visit Order History and click Return and follow the steps. Also, you may notify our Friends Happiness Center team by clicking Account Settings and then Friends Happiness Center for a chat. A member of our team will get back to you with the next steps.
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